Natl Acct Coord.National Account Operations

National Account Coordinator

IKON Office Solutions, Inc. (www.ikon.com) is the world's largest independent channel for document management systems and services, enabling customers worldwide to improve document workflow and increase efficiency. IKON integrates best-in-class copiers, printers and MFP technologies from leading manufacturers, such as Canon, Ricoh, Konica Minolta, Kyocera Mita and HP, and document management software and systems from companies like Captaris, Kofax, EFI, eCopy and others, to deliver tailored, high-value solutions implemented and supported by its global services organization - IKON Enterprise Services. With fiscal year 2007 revenue of $4.2 billion, IKON has approximately 25,000 employees in over 400 locations throughout North America and Western Europe.

POSITION PROFILE

National Account Coordinators (NAC) play a pivotal role in the management and delivery of product and services to IKON's National Accounts. They serve as a central point of contact for all aspects of order placement and account management, and act as a liaison between sales teams, finance, and supply chain.  It is the responsibility of the NAC to handle every order from inception to post-delivery follow up and validations to ensure a timely delivery, accurate billing, and personalized support for IKON's National Customers.

JOB DUTIES AND RESPONSIBILITIES

Order Generation, Tracking, and Support

* Oversees entire order process from generation through to delivery.
* Enters and processes orders through Oracle.
* Initiates the PO generation process and equipment procurement.
* Communicates with the customer and the National Account Sales Teams as to the status of orders Account management and customer satisfaction
* Performs as central point of contact for communication regarding customer activity, including intra-company communication between business lines and divisions.
* Works to streamline and improve IKON processes in order to increase efficiency and effectiveness.
* Uses problem resolution processes to assist the Sales Team, including handling requests for information pertaining to installations and invoicing.

Post-Sales and Implementation Support

* Assists in the installation process by coordinating the communication between Supply Chain/Logistics, Sales, Finance, Supplies and the Marketplace.
* Prepares billing packets and coordinates monthly billing with IKON's leasing partner.
* Responsible for validation of customer invoices to ensure billing accuracy.

Financial Assistance and Reporting

* Ensures all transactions are billable and fundable before install.
* Ensures billing accuracy by validating and managing set-up.
* Validates monthly reporting against install logs.
* Pursues systems-related corrections across business lines.

QUALIFICATIONS(Education, Experience and Certifications)

* Excellent interpersonal, customer service and organizational skills.
* 4 year college degree preferred or relevant work experience required.
* Must be computer literate as will be working on multiple systems.
* Strong MS Excel skills a must.
* Knowledge and experience with Oracle a plus.
* High attention to detail and the ability to multitask.