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IKON Office Solutions, Inc.
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Pittsburgh
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PA
Thursday, July 10, 2008
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Description:
JOB DUTIES AND RESPONSIBILITIES
* Functions as a document specialist or other operations worker.
* Responsible for effective implementation and management of IKON Service Excellence.
* Handles formal contact with the customer on a daily basis in IMS.
* Provides training on workflow and machine operations when necessary.
* Ensures payroll accuracy by overseeing and correcting all time clock punches.
* Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
* Ensures the quality of operations for shift by assisting in the achievement of goals.
* Meets quality and deadline standards by the effective use of job scheduling practices.
* Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
* Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
* Completes site reports and other paperwork as necessary.
* Responsible for managing P&L.
* Performs other duties as assigned.
QUALIFICATIONS(Education, Experience and Certifications)
* Requires high school diploma or GED and 3+ years of experience in a related field.
* Requires experience in delivering classroom and/or informal training sessions.
* Requires experience in operation of the most advanced machines, performing complex jobs.
* Requires experience in setting goals by defining and prioritizing specific, realistic objectives.
