Integrated Account Manager

Position Profile

Responsible for managing all operations for contracted client locations within a territory. Focus should be on the employee, customers, and meeting profit objectives for each site within their territory. Directly/indirectly responsible for the management of 45+ employees or greater than $150K in monthly billings. This position is a key member of the marketplace operations management team.

Job Duties and Responsibilities

* Interfaces with Senior Management to recruit, hire and train site employees.

* Responsible for effective implementation and management of IKON Service Excellence.

* Initiates add-on services at client locations.

* Ensures quality and productivity standards are being met by On-Site Managers.

* Develops and implements new processes needed while communicating with Senior Management.

* Coordinates month end closing and other necessary accounting functions.

* Supervises staff of Managers through continual communication and performance management; reacts to personnel performance issues.

* Develops & implements manpower plans & executes recruitment strategies to fill staffing needs.

* Creates a customer-focused environment.

* Keeps actively involved with customer presentations and validation.

* Assists sales teams in the preparation of proposals.

* Gathers necessary information for preparations & creation of the pro-forma & the proposed sites.

* Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.

* Maintains knowledge of new products and services that pertain to outsourcing solutions.

* Cultivates relationships with key contacts within assigned account base.

* Supports Annual Customer Strategy and Quarterly Strategy Updates.

* Supports account renewals.

* Responsible for greater than $1.8 mm.

* Performs other duties as assigned.

Qualifications(Education, Experience and Certifications)

* Requires high school diploma; college degree is preferred.

* Requires 5-7 years of multi-site operations management experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry.

* Requires successful completion of all Site Manager Level training (internal candidates).

* Requires strong team approach to business and a successful track record in motivating and managing a staff.

* Requires clear status on drug screening and background check.

* Requires valid driver's license and minimum levels of auto insurance coverage per IKON Office Solutions policy.